Policies BSR

Privacy Policy
BSR Technologies, LLC does not share any information that customers submit during the order process. We simply collect the information to get your order to you quickly and efficiently. We reserve the right to on occasion email customers to alert them of any merchandise or service specials. Customers will be given the option to opt out of any future emails.

Return & Warranty Policy
New items with the exception of batteries may be returned within 14 days of shipment for a store credit, replacement, or refund provided the following conditions are adhered to.

Store Credit is issued for the Purchase price (Minus Shipping).

Replacement is issued for the exact same item, as it is received back to us.

Refund is issued minus shipping charges and minus a 5% Processing fee (Restocking fees may also apply)
New items cannot be returned unless they are in their sealed container.

Batteries cannot be returned unless they are defective. In that case they will be replaced. Most of our batteries carry a one-year warranty. Special Order items cannot be returned for refund or credit, only for product replacement.

Items that have been ordered but not yet shipped are subject to a 15% restocking fee, if cancelled.

Defective items can be exchanged for the same item only, and the customer is responsible for getting the defective item back to us. If the item is defective we will issue a credit for shipping the item back after it is received.
Most services, such as our AirPort Graphite base station repair, carry a one-year warranty. This warranty covers only the repair that was performed and does not offer any additional coverage.