1.A: We charge $45 to repair your Base Station. You can pay us by sending your money order, personal check, or cashier's check along with the base station. Make checks payable to Base Station Repair. You can also pay by Paypal. The mailing address is 246 Winter Brook DR. Walkersville, MD 21793. We will probably have your station repaired within 24 hours. In the short time we have been in business, we have helped people fix hundreds of broken AirPorts. Thanks for the business.

2.A: It is not recommended that you do the repair unless you are good with a soldering iron. We can only return $30 of your money if you tried to fix it and we cannot repair the station afterwards.

3.A: The repair that we perform on your ABS will most likely void your warranty, which could be out of date anyway. However, the important part is that we can repair your ABS and you can use it once again.

4.Q: What if you can't fix my Graphite ABS power supply, do I get my money back?

4.A: Yes, we do not charge you a service fee. You only have to pay for shipping (around $10). However, we will buy the station back from you if we cannot fix it. So, please include the power cord. However, this is only for the capacitor repair if your station requires additional parts at added cost it is your choice to do the repair or not. If you choice not to repair the ABS then we will send the station back to you or may offer to buy it. Some stations may require additional parts at added cost. 8 out of 10 times the problem is the capacitors and after the repair the station returns to normal. However a few stations may need motherboards or WaveLAN cards.

5.Q: Are you liable for any damages?

5.A: No. You must sign a waiver that relinquishes us from any damage that our repairs could cause. We don't anticipate any problems, but this is our way of covering ourselves in a litigious society. Also, we are not responsible for base stations lost in the mail, so buy insurance when you send it to us and we will do the same when we send it back to you. Maximum liability is fifty dollars per Apple AirPort if USPS is the carrier service provider. Maximum liability is one hundred dollars per Apple AirPort if UPS is the carrier service provider. We prefer UPS when a business address is given and when shipments have to go over 1000 miles within the US. When UPS is used with a business address the time it takes to arrive to you is cut considerably. UPS usually only takes a day or so within regions one and two from our address.

6.Q: Do you offer a warranty?

6.A: Yes. We offer a ONE YEAR warranty on the capacitors. If they fail within a year of the repair, you send the station back to us and we put in new capacitors for free. You only pay shipping.

7.A: Yes. We repair stations for international customers. We just ask that you send an additional $15 with your payment to help cover the added shipping costs.

8.Q: I work for a school district or a college (or other organization) and our AirPorts need repaired. Will you fix our AirPort(s) and accept a purchase order to do the repair?

8.A: Yes. We accept purchase orders from organizations. We do not accept purchase orders from individuals.

9.Q: Do you repair Snow Stations?

9.A: Yes we will attempt to repair your Snow station. Please refer to our Snow page prior to sending it in and email us with the symptoms. We may be able to give you technical advice through email. We pay up to $45 for broken Snow stations that have complete parts (i.e, card not taken out, and complete with power cord).

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